Privacy Policy
Camberwell Endodontics is committed to protecting the privacy and confidentiality of our patients’ personal information. We adhere to the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth), ensuring all personal data is managed responsibly and securely. This policy outlines how we collect, use, disclose, and protect your information, as well as your rights regarding access and correction of your data.
1. Types of Information We Collect
We collect and hold various types of personal information necessary for providing high-quality endodontic care, including but not limited to:
-
Contact details (name, address, email, phone number)
-
Medical history and health information, including previous treatments and current medications
-
Appointment and billing information
-
Information you provide through our website or over the phone, such as booking inquiries or general questions
2. Purpose of Collection
The information we collect is used to:
-
Provide and coordinate your healthcare, including arranging and confirming appointments
-
Understand your health needs and provide appropriate treatment
-
Process billing and payment through health insurers or other agencies as needed
-
Fulfill legal obligations, such as maintaining medical records in compliance with Australian healthcare regulations
-
Improve our services and ensure a high standard of care through patient feedback
We will only collect information that is necessary for these purposes or as otherwise required by law.
3. How We Collect Information
We collect personal information directly from you whenever possible, such as during appointments, over the phone, or through our online forms. In some instances, we may collect information from third parties (e.g., referring dentists or other healthcare providers) if it is necessary for your care and you have consented to such sharing.
4. How We Protect Your Information
Camberwell Endodontics takes the security of your personal information seriously. We use a range of physical, technical, and administrative safeguards to protect your data from unauthorised access, use, or disclosure. This includes secure electronic systems, restricted access to data, and regular security audits. Our staff are trained on the importance of confidentiality and privacy.
5. Disclosure of Personal Information
Your personal information may be disclosed:
-
To other healthcare providers involved in your care, such as referring dentists or specialists, with your consent or where required for effective treatment
-
To third-party service providers who perform administrative tasks on our behalf (e.g., IT support), under strict confidentiality agreements
-
As required by law, including mandatory reporting to regulatory bodies, responding to subpoenas, or meeting public health requirements
We will never sell, rent, or disclose your personal information to unrelated third parties without your consent.
6. Accessing and Correcting Your Personal Information
You have the right to access and correct the personal information we hold about you. To request access to or correction of your information, please contact us. We will respond to your request promptly. If access cannot be granted, we will inform you of the reasons and provide options for reviewing your information.
7. Contact Us for Privacy Concerns
If you have any questions, concerns, or complaints regarding your privacy or this policy, please contact us. We will make every effort to respond to your concerns promptly and address any issues in line with our obligations.
8. Policy Updates
This privacy policy may be updated periodically to reflect changes in our practices or Australian privacy law. We encourage you to review this policy regularly for the latest information on our privacy practices.